Best Practices + Resources for Keeping Your Store Running During an Outage

We haven’t said this in a while, but it’s still true, when dealers band together, no crisis can win.
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Best Practices + Resources for Keeping Your Store Running During an Outage

In light of the CDK outages, we’re gathering dealers and industry partners to support one another, sharing best practices and other resources to help those affected by outages (present and future) stay up and running.

Some facts: A second cyber incident at CDK Global, affecting 15,000 auto dealers in the US and Canada, continued to disrupt operations on Thursday.

CDK Global, a key software provider for car dealerships, proactively shut down most systems out of caution. Despite efforts to restore functionality, a new cyber incident on June 19 forced another shutdown.

Dealerships face significant challenges, particularly during the peak car-buying season, as essential systems for recording deals and scheduling services remain inaccessible. Some dealerships resort to manual processes to continue sales, but customer data security and operational efficiency are major concerns.​


On Friday June 21 at 12PM EST, we hosted a special ASOTU livestream on Keeping Your Store Running During An Outage.

Below is a list of resources from the ASOTU Community. Check back as the list will be updated regularly!

Have a resource that might help? Submit it here


NADA All-Member Email
Reynolds and Reynolds Consumer Trust Tips
Reynolds and Reynolds Password Management Tips Article
Reynolds and Reynolds Document Services
MyKaarma Guide To Operating Your Service Drive Without A DMS

Foureyes FREE Solution for Elead Dealers
ComplyAuto Dealer Update and Resources
ComplyAuto and CORO Dealer Secure Compliance Suite
RecovR Cybersecurity Strategies Article
Association of Dealership Compliance Officers Template GLBA Privacy Rule Policy
Association of Dealership Compliance Officers Template OFAC Policy
OneView Template Forms To Help During a DMS Outage

OneView Dominating Document Management Ebook

OneView Free Trial for CDK Customers

Maryland DOT Bulletin on Issuing Temporary Tags (UPDATED)

PennDOT Memo for CVR Clients on Driver's License Data Verification

Better Vantage LLC 1 Hour Complimentary Risk and Compliance Consulting

Advent Resources Point of Sale E-Contracting System

Fullpath - How A CDP Can Support Dealers During a CRM Outage

Check out more!

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