Fab! Thanks for taking the time to talk with me today! Tell me about your start in the auto industry.
My journey began uniquely – I was deeply influenced by my father's love for cars and a youthful interest in a European Car Club. My career transition from retail, specifically at Nordstrom, to the automotive world was a significant shift. I started at a Toyota dealership and steadily worked my way up. Each role I've taken has been a building block towards my current position as the General Manager at Mercedes-Benz of Lubbock.
That's a remarkable transition. What were some key challenges you faced?
Entering a male-dominated industry, the challenges were all around. I remember being told by former employers that they don't promote women to leadership because they "all have kids and never come back."
Overcoming stereotypes and biases was a daily struggle. However, my focus was always on demonstrating my skills and dedication. The support from Cavender Auto Group was pivotal – they valued my hard work, skills, and commitment rather than focusing on gender.
How do you perceive the industry's evolution regarding gender diversity?
The industry has made strides, but there's still a long way to go. When I began, female presence in automotive roles, especially leadership, was minimal. Now, we see more women in various roles, but the journey towards full inclusivity and equal representation continues.
Balancing my professional and personal life requires constant juggling. Being a mother and a wife, my family is paramount. I strive to be fully present for them despite the demands of my career. My husband's unwavering support has been a cornerstone in managing this balance, especially when I stepped into the General Manager role.
I’ve worked really hard, and my leadership recognizes that. I once thanked Mr. Cavender for the opportunity, and he told me, “It’s not an opportunity. You worked hard, and you earned this.”
Wow! Can you share your philosophy on leadership and customer service?
My core philosophy revolves around treating everyone – be it my team or customers – like family. This approach, inherited from my retail background, creates a nurturing and loyal environment. Empowering my team, ensuring they feel valued, and supporting them translates into their service towards our customers. I believe in leading by example, fostering a culture of respect, and prioritizing customer satisfaction.
Any advice for young professionals aspiring to enter the auto industry?
My advice is to be resilient, adaptable, and open to learning. The auto industry is dynamic and challenging. Embrace every opportunity, seek mentorship, and never shy away from hard work. And most importantly, believe in your abilities and value.