Smart Customer Transportation Management: How Cost Control Drives Service Throughput and Profitability

July 9, 2025
In today’s tight-margin market, service departments must reduce customer transport costs while boosting repair volume.
In partnership wiTh
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Stephen Chapman

Stephen Chapman

Manager, Automotive Vertical

Uber for Business

In today's margin-compressed automotive landscape, service departments face a dual challenge: controlling customer transportation costs while increasing repair volume. Intelligent transportation management can transform your largest controllable expense into a competitive advantage that simultaneously reduces costs and eliminates service bottlenecks.

According to industry data, transportation services now rank as the third-highest expense on dealership P&L statements. We’ll demonstrate how smart transportation solutions like Uber for Business can optimize these expenses while eliminating the bottlenecks that silently sabotage fixed ops profitability through excessive cycle time and reduced technician utilization.

Join the webinar for an expert look into:

- Cost-controlled service capacity expansion: Discover how intelligent transportation management increases your effective service capacity while reducing transportation expenses from traditional fleet overhead by leveraging built-in spend caps, location restrictions, and voucher systems.

- Bottleneck elimination & ROI metrics: Learn intelligent solutions reduce cycle time, increase tech productivity, and unlock revenue from accommodating more walk-in customers without the administrative burden of fleet management.

- Implementation blueprint for profitable growth: Get a roadmap for transitioning from costly loaner fleets and shuttles to an on-demand system that scales with demand, maintains precise budget control, and creates a premium customer experience that drives loyalty while directly improving your fixed ops retention rate.

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