Recorded Wednesday, August 6, 2025
The service drive is the frontline of customer retention.
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About this session
The service drive is the frontline of customer retention.
With customers visiting showrooms less frequently, the fixed ops department has become a key touchpoint for driving loyalty, increasing retention, and maximizing lifetime value. Join Shane Wilson (President & CEO) and Levi Baade (VP of Product Management) on Wednesday, August 6th for an in-depth conversation about how connected vehicle technology is giving dealers new tools to stay ahead.
They'll explore how real-time vehicle data—such as mileage, fuel levels, battery status, and check engine alerts—enables service departments to anticipate customer needs and deliver more timely, personalized experiences.
You’ll better understand how the CarRx platform is helping dealers re-engage customers after the sale, boost service absorption, and improve CSI scores.
Whether you’re focused on long-term retention or operational performance, this is a conversation designed to equip your team for what’s next.
