Kevin Grant, GM of Keys Hyundai of Mission Hills in LA decided to “Stop looking for car people” and instead “...start hiring for personality.” Working with their recruiter, they started setting up interviews targeting people in the hospitality, food/beverage, and skilled trades industries with much success. With success stories building and these ‘outside hires’ being promoted, the store is poised to continue serving customers with the enhanced customer experience retail shoppers have come to expect.
Telling it like it is - New strategy: Order Uber Eats every day…find our next hire!