Podcasts

1 YEAR of this Podcast 🎉, NADA Cites The Automotive Troublemaker, Report From Florida

1 YEAR of this Podcast 🎉, NADA Cites The Automotive Troublemaker, Report From Florida

The Automotive Troublemaker
September 29, 2022

It is a Wednesday to remember as we celebrate the one year anniversary of this podcast! We also talk about NADA’s submission to the FTC that cited us, as well as covering the live situation in Florida as Hurricane Ivan closes in.

The Pop Culture and Publicly Traded Episode

The Pop Culture and Publicly Traded Episode

The Automotive Troublemaker
September 29, 2022

We’re thankful for Thursdays as we give you a fly over of all things pop culture in this unique episode of The Automotive Troublemaker. We also talk about some motorized momentum in new mobility stocks as of this week.

ASOTU CON Sessions Episode 2: Jim McKelvey

ASOTU CON Sessions Episode 2: Jim McKelvey

ASOTU CON Sessions
September 29, 2022

Paul J Daly and Kyle Mountsier sit down with Jim McKelvey to discuss Jim's thoughts on ASOTU CON, what he's doing now with Invisbly and his advice for auto dealers.

EV Dealership Experience Preferred, Tesla’s Used Car Biz, NFL Punts the Pro Bowl

EV Dealership Experience Preferred, Tesla’s Used Car Biz, NFL Punts the Pro Bowl

The Automotive Troublemaker
September 27, 2022

This Tuesday we’re all about the changing season as we talk about popular opinion looking for a dealership when buying that first EV. We also talk about the rapid growth of Tesla’s used car business, as well as the NFL replacing the Pro Bowl with something much more 2023.

Bobby Knight Prepared Me For Auto with Jason Stein

Bobby Knight Prepared Me For Auto with Jason Stein

Auto Collabs
September 27, 2022

From the outside looking in, auto is a curious industry. Whether it's the dealership dialect of tech and service or that dealers bring home a variety of makes and models, retail auto is unique. And once you’re in and you’ve caught the bug, it stays with you. That’s the story of Jason Stein. He traces his journey from newspaperman to Automotive New Retail Forum to where he is today at Flat Six Media. And along the way, he shares insights about the reputation of the industry and the speed of change that it’s experiencing.

Toyota Turns Around Its EV Tone, Ford Looks For Blue Ovals, Target Breaking Out The Tinsel

Toyota Turns Around Its EV Tone, Ford Looks For Blue Ovals, Target Breaking Out The Tinsel

The Automotive Troublemaker
September 26, 2022

It’s Monday as we welcome our first week of Fall talking about Toyota’s changing tone on rapid EV adoption. We also talk about the badges which may be driving Ford’s supply hold ups, as well as Target going all in on holiday season…like now.

Doing the Ford Shuffle, Tesla Low Key Recall Dance, Walmart Making It Seem Easy

Doing the Ford Shuffle, Tesla Low Key Recall Dance, Walmart Making It Seem Easy

The Automotive Troublemaker
September 23, 2022

It’s time for that Friday Feeling as we talk about Ford’s significant executive reorganization. We also cover Tesla’s recall that Elon Musk doesn’t like calling a recall, as well as Walmart’s move to be the easiest place for Christmas shopping this year.

Economists Are Cool Too with Charlie Chesbrough

Economists Are Cool Too with Charlie Chesbrough

Auto Collabs
September 23, 2022

When we asked Charlie Chesbrough about the key economic indicators he’s watching… We expected a completely different answer. Charlie, Senior Economist with Cox Automotive, pointed us to consumer-facing indicators. It was a real reality check moment, and a reminder of what this podcast is all about. It’s about getting everyone, from OEMs, dealers, industry partners, to press in and work together for the consumer’s sake. Charlie also tells us about his journey to the automotive industry and what he has coined “the iPhone-ification of automotive.”

Fed Getting Feddy, An Entire Tesla Neighborhood, and Hydrogen Advocates

Fed Getting Feddy, An Entire Tesla Neighborhood, and Hydrogen Advocates

The Automotive Troublemaker
September 22, 2022

This Thursday we’re doing a fly over of yesterday's Fed announcement on interest rates. We’re also talking about a massive Tesla powered neighborhood, as well as a pretty solid case for hydrogen. Yes, hydrogen is still in the running.

GM and Hertz Going Steady, Lithium Launches, Interest Rates v. Purchasing Power

GM and Hertz Going Steady, Lithium Launches, Interest Rates v. Purchasing Power

The Automotive Troublemaker
September 21, 2022

Welcome to Wednesday as we’re covering an announcement by GM and Hertz to move some serious EV volume through rental fleets. We also talk about what the lithium supply is looking like as well as the effects of rising interest rates on Dealers and home owners alike.

Porsche For Sale, Tesla Pulls FSD Team, Etherium Merge Success

Porsche For Sale, Tesla Pulls FSD Team, Etherium Merge Success

The Automotive Troublemaker
September 20, 2022

Happy Tuesday! It’s like Monday, but less imminent. Today we’re breaking down the upcoming Porsche IPO which is a little complicated. We’re also covering why Tesla deployed their FSD team to work on their Humanoid, as well as the basics of what the Ethereum Merge means for you and the planet.

The “And” Mindset with Matt Jones

The “And” Mindset with Matt Jones

Auto Collabs
September 20, 2022

You might not understand where Matt Jones starts in a conversation.But you’ll definitely know when he lands his punchline. He is a thoughtful and deep communicator, with analogies and illustrations to help drive his points home. He’s all about looking elsewhere to learn and always expanding what is possible. He’s studied consumer behavior and what’s important to them, and the answers might surprise you.

Football Woos Auto Advertisers, Rivian’s Lobby Journey, The Merge Worked

Football Woos Auto Advertisers, Rivian’s Lobby Journey, The Merge Worked

The Automotive Troublemaker
September 19, 2022

It’s Monday and we have a great week in the works! Today we cover the auto advertisers who are swooning back to the live viewership. We also meet Rivian’s Chief Lobbyist and get into the WSJ comments section, as well as the impact of the much awaited ‘merge’ for the crypto currency Ethereum.

Nice Guys and Robots with Slawek Potasz

Nice Guys and Robots with Slawek Potasz

Auto Collabs
September 16, 2022

How do you respond to a bad customer experience? Some of us would write a review, or vent about it to our friends and family. But not Slawek Potasz. He’d design a robot to fix the problem. And that’s exactly what he did when he created CarScanner, a photographic robot that replaces a photo booth. From Poland to Canada to Syracuse, NY, Slawek shares his outside perspective on America and the automotive industry.

Transfer of Emotion with Rick Ricart

Transfer of Emotion with Rick Ricart

Auto Collabs
September 16, 2022

A natural storyteller. When your family has been in the automotive industry for decades, you’ve seen some things and have some story. Rick Ricart joins the guys to talk about his family’s legacy, how cars and driving are cool again, and NIL deals with Ohio State football. Plus he tells some great stories from his time in the automotive industry.

Local Scale vs National Scale with Alan Haig

Local Scale vs National Scale with Alan Haig

Auto Collabs
September 16, 2022

Mergers and acquisitions. You’re seeing it more and more in the automotive industry. In 2021, there were over 750 of them. Alan Haig represents some of these dealers during their recent sales, and so has insights into the state of the industry. He sees the way that the public groups are building for the future and has thoughts on how the local dealers can respond and compete.

Fake Beards and Flat Brims with Nathan Hollenbeck

Fake Beards and Flat Brims with Nathan Hollenbeck

Auto Collabs
September 16, 2022

Here’s some numbers for you: 16 rooftops. 25,000 cars. $1 billion in sales. 15 photographers. 3 full-time web developers. 3 graphic designers. And another handful of people handling CRM, data analytics, social media, paid search and more. This is the team that Nathan Hollenbeck leads at Del Grande Dealer Group. He joins us on Auto Collabs to share his story and the things that are working at DGDG.

FedEX Falters, Tesla Centers, Uber Gets Hacked

FedEX Falters, Tesla Centers, Uber Gets Hacked

The Automotive Troublemaker
September 16, 2022

Welcome to Friday! Today we’re covering the drop in retail packages being shipped and what that means for the broader retail economy. We also talk about Tesla's move to larger facilities, as well as the 18 year old that hacked Uber…completely.

Ford’s EV Dealer Model Plans, Rail Strike Averted, Walmart’s Virtual Try-On

Ford’s EV Dealer Model Plans, Rail Strike Averted, Walmart’s Virtual Try-On

The Automotive Troublemaker
September 15, 2022

We’re back in the saddle talking about the ongoing Ford Dealer meetings in LasVegas regarding the shift to Model e. We’re also talking about the rail strike that may never happen, and WalMarts new tech that allows users to upload some ‘personal’ photos to virtually try on clothes.

Customer Facing Implications with John Clavadetscher

Customer Facing Implications with John Clavadetscher

Auto Collabs
September 10, 2022

Everything in the automotive industry is about providing a great customer experience. And someone who really understands customer experience is John Clavadetscher of Outsell. He’s spent years studying consumer shopping trends and how retail is categorizing and marketing to the individual customer. There’s a lot packed into this interview, from helping to grow Cars.com to the “automotive itch.”

The Queen’s Cars, Wholesale Slips, Brand vs Merch

The Queen’s Cars, Wholesale Slips, Brand vs Merch

The Automotive Troublemaker
September 9, 2022

We have that ‘Friday feeling’ as we’re prepping to roll onto ASOTU CON. But first, we’re talking about the Queen’s epic taste in cars, the wholesale price index in August seeing some sinking numbers, as well as a bold move by retailer Lowes in its reorganizing marketing and merchandising.

Fresh Out of Retail with Carol Marshall

Fresh Out of Retail with Carol Marshall

Auto Collabs
September 9, 2022

Connection matters. And ActivEngage is all about making a connection, through their chat platform to their TikTok accounts. Carol Marshall, their COO, found her first dealership job as a GSM, coming right from retail. She joins us to talk about acronyms, conversation and what today’s customers are looking for when they shop.

It Started at a Shoeshine with Ryan Osten

It Started at a Shoeshine with Ryan Osten

Auto Collabs
September 9, 2022

Without Ryan Osten, there might not be an Automotive State of the Union. That’s right. Paul and Kyle were introduced in a marketing room hosted by Gubagoo’s former marketing director, hired by none other than Ryan Osten. Ryan shares the unique ways that Gubagoo is solving problems, and reflects on how chance encounters really can change the trajectory.

Ringing the Bell with Dan Moore

Ringing the Bell with Dan Moore

Auto Collabs
September 8, 2022

Dan Moore helps us come back down to earth. It’s easy to get caught up in the world of reports, gut feelings and keeping up with the Joneses. But Dan Moore of Vistadash has a way of seeing through the buzzwords and talking about what actually matters. Be prepared for metaphors, laughs and great insights into the world of business intelligence.

Primary Care, Special Guest Jamie Oldershaw of DealerRater, FTC Comments.

Primary Care, Special Guest Jamie Oldershaw of DealerRater, FTC Comments.

The Automotive Troublemaker
September 8, 2022

We have a special show for you today as we welcome special guest, Jamie Oldershaw, GM of DealerRater. We also talk about changes to primary care, as well as your closing window of opportunity to weigh in on the new FTC proposed rules for Dealers.

From Disrupted to Disruptor with Anthony Jingoli

From Disrupted to Disruptor with Anthony Jingoli

Auto Collabs
September 7, 2022

Some people have seen it from both sides. Anthony Jingoli of Effectv is one of them. When he started working for Comcast over 20 years ago, cable television was the disrupter. But then as digital and streaming exploded, cable TV was the one being disrupted. Now, through changing the perspective and evolving, television advertising is moving back to the disrupter spot. Today’s interview covers targeting specific segments, audiences and geography, the power of a story based brand, and continuing to learn from those around you.

We Got the Power, Should Service CSIs Die, Return to LIVE Apple Events

We Got the Power, Should Service CSIs Die, Return to LIVE Apple Events

The Automotive Troublemaker
September 7, 2022

Holiday week means it’s already Wednesday as we give a power purview from across the spectrum of uses. We also talk about the unintended negative effects of service CSIs, as well as the return to Steve Jobs’ Theater for the latest Apple event in Cupertino, CA.

Part-Time Actor, Full-Time Brand with Brian Ortega

Part-Time Actor, Full-Time Brand with Brian Ortega

Auto Collabs
September 6, 2022

If there was an Oscar for dealership commercials… Brian Ortega would probably have one. He’s the Creative Director at Valley-Hi Toyota, home to some of the most creative commercials in the industry. The team creates a new story-based 30 second commercial every month, with Brian as one of the star actors. It’s been successful in building Valley-Hi’s brand and ingraining them deep into their community.

It Started With An iPhone with Nathanael Greklek

It Started With An iPhone with Nathanael Greklek

Auto Collabs
September 6, 2022

There are a lot of excuses for why a company doesn’t invest in social media. Nathanael Greklek has a counter for every single one of them. As the Chief Digital Branding Leader for Mohawk Auto Group, Nathanael has built an organic social media presence that gets millions of impressions a month. They’re able to track sales back to those impressions, and are a machine of content creation, averaging 500 pieces of content per month.

The Consumer Has Moved with Alex Vetter

The Consumer Has Moved with Alex Vetter

Auto Collabs
September 6, 2022

7 hours online before they visit a showroom. CARS.com has a lot of consumer data, and is seeing many trends and disconnects in the automotive industry. CEO Alex Vetter joined us on Auto Collabs to talk about the digital customer experience, trust reservoirs and giving power back to the small business owner.

Cali Tells Residents to Unplug EVs, Netflix Goes Lux For Ad Buyers, Time to Edit Those Tweets

Cali Tells Residents to Unplug EVs, Netflix Goes Lux For Ad Buyers, Time to Edit Those Tweets

The Automotive Troublemaker
September 6, 2022

Welcome to Friday, friends. Today we share what we’ve been learning from talking to Dealers all week. We also cover California’s power shortages, Netflix taking the expensive route for advertisers, and the much anticipated ‘edit tweet’ button.

The Biggest Risk, Easiest Charge, and A Snapshot from 100 Years Ago in Rochester NY

The Biggest Risk, Easiest Charge, and A Snapshot from 100 Years Ago in Rochester NY

The Automotive Troublemaker
September 6, 2022

This Tuesday we’re taking a look into the future of Dealer threats, the past of auto pricing, as well as talking about the now when it comes to new EV charging infrastructure pop ups.

A 10 Year Permit Process for EV Minerals, New Vehicles Sales Got Gains, a $30k EV Battery Replacement

A 10 Year Permit Process for EV Minerals, New Vehicles Sales Got Gains, a $30k EV Battery Replacement

The Automotive Troublemaker
September 1, 2022

Happy Thursday Troublemakers. Today we are talking about the longest permitting process ever and why it needs to change if EV Automakers will be able to keep up. We also talk about the premium price that is about to come with Netflix new ad service, as well as a fact-checked $30k EV battery replacement.

From 1997 ‘Til Now with Doug Miller

From 1997 ‘Til Now with Doug Miller

Auto Collabs
September 1, 2022

A digital retail perspective. Doug Miller has helped some significant brands make big digital transitions. Ever heard of Ticketmaster? Doug was there when they sold their first ticket online. What about Expedia? They started by faxing orders to hotels. So when it comes to the automotive industry, an industry that Doug started in, he’s confident about the digital/physical hybrid future. He’s the President and Chief Commercial Officer of CARS.com, and we are grateful to be able to spend time with him on Auto Collabs.

The Future of Conversation with Josselyn Boudett

The Future of Conversation with Josselyn Boudett

Auto Collabs
September 1, 2022

The computer on the Starship Enterprise that crew members could talk to. R2-D2. Jarvis. Science fiction has been showing us AI and digital assistants for years. And Josselyn Boudett and the team at Stella Automotive AI are bringing them to life. Stella is a phone answering AI that books service appointments while helping customers get loaners or talk to specific employees. It’s unlike anything on the market today. Josselyn explains how Stella came to be and how digital voice assistants will become more prevalent in the future.

Auction House Drama, NPR’s ‘stealership’ Coverage, Nordstrom Heading Upstream

Auction House Drama, NPR’s ‘stealership’ Coverage, Nordstrom Heading Upstream

The Automotive Troublemaker
August 31, 2022

Welcome to Wednesday as we cover ACV’s recent lawsuit filed against major and minor auction houses, a recent story on NPR covering the so-called ‘stealership’ phenomenon, as well as retailer Nordstrom’s strategy to move product offerings upmarket.

The Middle Between Supply and Demand with Mike Darrow

The Middle Between Supply and Demand with Mike Darrow

Auto Collabs
August 31, 2022

Transportation is freedom. Mike Darrow, President and CEO of TrueCar, recognizes that automotive can often live in the space between supply and demand, where a dealership is looking to purchase cars in order to meet the needs of customers. And TrueCar has a lot of experience in that position. This conversation jumps around a bit, from the chip shortage to serving dealers to serving consumers to tracking the shopping journey to building community. The threads that tie it together are that transportation is freedom, and the car business cares about people.

Digging For Story with Erin Sparks

Digging For Story with Erin Sparks

Auto Collabs
August 31, 2022

Do you have someone in your organization that touches every department? For DeNooyer Automotive Family, that person is Erin Sparks. As the marketing director, she has a lot on her plate and a lot of tabs open on her computer. But she makes it her responsibility to read reviews, walk the service lane, check in on the BDC team and more. She does all of this to break down barriers and bring the teams together, all as she tells the story of the dealership.

20 Million EVs by 2020, What is what3words, YouTube’s Take on the new “Fast Forward”

20 Million EVs by 2020, What is what3words, YouTube’s Take on the new “Fast Forward”

The Automotive Troublemaker
August 30, 2022

Tuesday offers us a vague and precise picture of our future as we cover some highly audacious EV goals from Elon, a new way to do navigation (you’re gonna love it), as well as some stats on how fast people are watching your YouTube videos.

Focused for the Long Term with Ilana Shabtay

Focused for the Long Term with Ilana Shabtay

Auto Collabs
August 30, 2022

Building a product strategy based on target audience. AutoLeadStar is playing the long game. They are developing products to address the entire industry, not just the needs of one or two dealers. And that means they are focused and innovative. Ilana Shabtay is the Director of Marketing for this Israel-based tech company and she joins the Auto Collabs crew for a thoughtful conversation.

Outsider Coming In with Jeff Gonzales

Outsider Coming In with Jeff Gonzales

Auto Collabs
August 30, 2022

A marketer turned developer now marketing a marketing tool. After working in the industry for several years, Jeff Gonzales saw a need for dealers to quickly be able to do their own marketing and ad campaigns. The tool that he developed, AET Automotive, incorporates all of the compliances that dealers face with their marketing. A punk rock vibe, some crazy stories and some insight into the future of marketing made for a fun interview.

Does Carvana Actually Sell For Less, Unhelpful Content Purge, Going To the Moon

Does Carvana Actually Sell For Less, Unhelpful Content Purge, Going To the Moon

The Automotive Troublemaker
August 29, 2022

We’re set to take off this Monday with some investigative journalism around Carvana’s claims, Google gets very helpful in their recent search update, and the US is going back to the moon (ish) today.

Auto Throws a Punch with Darren Doane

Auto Throws a Punch with Darren Doane

Auto Collabs
August 29, 2022

Auto is BIG. You never know where a conversation with Darren Doane will go, but it will keep you thinking long afterwards. Darren is a director, first of music videos and now of documentaries. He’s been around many types of business and sees things from outside of the automotive industry. And he is impressed with how big auto is. That makes it able to try things in a way that other industries can’t. Today’s conversation talks about scrap metal, Newsies and yes, how Michael Cirillo is Seth Rogen’s doppelganger.

Ten Thousand Hours with Sarah Carter

Ten Thousand Hours with Sarah Carter

Auto Collabs
August 29, 2022

Sometimes you meet someone for the first time on a Zoom call. This was the experience interviewing Sarah Carter of Upstart Auto Retail. Sarah has 20 years of experience in the industry, and she has a good perspective on the intersection of digital and physical, from the way leads are handled to how other countries are ahead of the US digitally. Plus, Cirillo considers skiing, and Paul learns what push/pull integration is.

California Dreamin Of All EV 2035, Fed Speech Incoming, Tesla Splits, Elimination of Dead Zones

California Dreamin Of All EV 2035, Fed Speech Incoming, Tesla Splits, Elimination of Dead Zones

The Automotive Troublemaker
August 26, 2022

Lot’s of fun this Friday as we breakdown California’s 2035 EV rules, Fed Chair, Jerome Powell’s incoming speech from Jackson Hole, WY, as well as the Tesla stock split and Space X’s T-Mobile tag team.

What is the Real Mission? with Steven Apicella

What is the Real Mission? with Steven Apicella

Auto Collabs
August 26, 2022

Steven Apicella is a man on a mission. He’s out to influence the automotive industry and specifically the way that F&I has worked in the past. You can hear the passion in his voice, how much he cares for both the dealer and the customer. His company, Strategic DX - Your Dealer Experience, consolidates and tracks your third-party offerings in a way that keeps the customer connected to the dealership. Steven talks about his experience coming up in the automotive world and what sparks him to create

Relevant Near Me with Jeff Revilla

Relevant Near Me with Jeff Revilla

Auto Collabs
August 26, 2022

Unboxing, ride alongs and cars in the community. There’s a sort of punk rock aura around Jeff Revilla. His first business was a skate shop where he was buying ad words on Overture. Then he joined Smail Auto Group, where he monetized their Youtube channels and got their videos seen all over the internet. All of this while not looking like every other car dealer out there.

 Edit FTC Declines Extension Request on New Regs, YouTubers Take Straight, EV Adoption Data

Edit FTC Declines Extension Request on New Regs, YouTubers Take Straight, EV Adoption Data

The Automotive Troublemaker
August 25, 2022

We have some work to do this Thursday as we cover the FTC declining of the deadline for public comment on proposed legislation. We also cover the barrage of negative dealer coverage on YouTube. We’re also going to take a look at EV adoption data.

Three Letter Words with Chad Graves

Three Letter Words with Chad Graves

Auto Collabs
August 25, 2022

Chad Graves knows marketing. He began in the marketing department of a dealership group before leaving with members of that team to start Reunion Marketing. Now, Reunion works with dealers to lift the gates of transparency, break down the silos, and formulate an entire dealership strategy. Paul J Daly, Kyle Mountsier and Michael Cirillo find out that Chad knows that to look for from the moment he steps foot into a dealership, and also has a good handle of what SEO is and how it works.

The View From Down Under with Michael Johnson

The View From Down Under with Michael Johnson

Auto Collabs
August 25, 2022

We can’t tell you what’s going to happen in the future. But Michael Johnson has a sneak peek. Part of this is because he lives in Australia, several hours ahead of us in the US. The other part is that dealers in Australia have been experiencing things that are relatively new or not even on the horizon for those of us in North America. Inventory issues and the agency model are normal in Australia, and Michael shares his insight from the industry partner side.

Big Ford Cuts, AppleCar Secrets Stolen, Costco Fashion Thriving on TikTok

Big Ford Cuts, AppleCar Secrets Stolen, Costco Fashion Thriving on TikTok

The Automotive Troublemaker
August 24, 2022

Tuesdays are for Troublemakers. Today we cover Ford’s layoff of 3000 workers, the guilty plea of a Chinese former employee working in Apple’s automotive division, and why so many TikTockers are talking about Costco.

EV Adoption Woes, Honda - Sony Collab, Peek Behind the Recent Tesla Update

EV Adoption Woes, Honda - Sony Collab, Peek Behind the Recent Tesla Update

The Automotive Troublemaker
August 24, 2022

Today we take a quick-shot look across the EV space as we talk about the heavy lift following the recent Climate Bill, the Sony Honda collab destined to change the in-car experience, and get into the details of the latest Tesla update.

Pain of Discipline vs. Pain of Regret with Tommy Gibbs

Pain of Discipline vs. Pain of Regret with Tommy Gibbs

Auto Collabs
August 24, 2022

A 50 year veteran. Tommy Gibbs has been selling cars longer than Paul, Kyle or Michael have been alive. What made him such an effective operator and what makes him a great consultant now is his emphasis on the basics. You might not get the latest flashy trick play from Tommy, but it will be effective if you work at it and get good at it. Plus, there are plenty of football analogies along the way.

Air Traffic Control with Colby Joyner

Air Traffic Control with Colby Joyner

Auto Collabs
August 24, 2022

Your background informs your now. That’s what Colby Joyner has experienced, going from the auto industry to the Air Force, to being an air traffic controller, to a massage therapist and then back into the auto industry both on the dealer and partner sides. It’s allowed him to see things in a different light and helped him as he organizes and automates processes.

Buy Center In a Tent with Eric Hall

Buy Center In a Tent with Eric Hall

Auto Collabs
August 24, 2022

Everything’s bigger in Texas. Including Classic Chevrolet’s buy center in an 80x30ft tent. Eric Hall is the Internet Director for Classic Chevrolet, and he talks about staying on top as one of the largest volume dealers in the nation, the challenges and success of looking at a buy center in a different way, and what he sees for retail automotive in the next 6 months.

One of Us Has To Be Right with Tim Cox

One of Us Has To Be Right with Tim Cox

Auto Collabs
August 24, 2022

Some people always bring the sermon. Tim Cox is one of them. He is the co-founder of CarNow, and has so many thoughts for the automotive industry. But what’s special about Tim is that he is genuine all the time and you can hear his heart when he is speaking. Kyle Mountsier and Paul J Daly spend time talking about the history of CarNow, how someone on the team has to be right, integrity, and some things that are coming in 2023 that dealers need to be ready for.

Dodge’s Roaring EV, Tesla Autopilot Increase, Tony the Tiger is a VTuber

Dodge’s Roaring EV, Tesla Autopilot Increase, Tony the Tiger is a VTuber

The Automotive Troublemaker
August 22, 2022

It’s the start of another great week as we talk about Dodge’s noisy little addition to the EV race, Tesla bumping the price of Autopilot in a tweet, and your favorite striped cereal mascot becomes a YouTuber. And it’s only Monday.

Unpacking Social Comparison with Dr. Nicole Lipkin

Unpacking Social Comparison with Dr. Nicole Lipkin

Auto Collabs
August 22, 2022

Ron Duan. What does a kid from Kyle Mountsier’s freshman tennis team have to do with the Social Dilemma documentary? Apparently a lot, if you ask Dr. Nicole Lipkin. She spends time with Paul, Kyle and Michael talking them through the mental health issues facing our world, or if we’re being honest, the issues we all are facing. Nothing’s off the table, from mental agility, to social comparison, to the emotional contagions.

Bridging the Gap with Brian Singh

Bridging the Gap with Brian Singh

Auto Collabs
August 22, 2022

Parts guy. Service Advisor. Parts and Service Director. Fixed Ops Director. General Manager. These are all parts of Brian Singh’s retail automotive experience. He’s used all that knowledge to bridge the gap between different departments and help them overcome their pain points. Now, he leads evrdrive, a customer experience that he hopes will change the way people buy cars.

Podcasting During a Delivery with Matt Lasher

Podcasting During a Delivery with Matt Lasher

Auto Collabs
August 19, 2022

On the go. Where Matt Lasher goes, the insights follow. So when you have the chance to interview him, you take it, even if it means recording in a car on the way to NYC. Paul J Daly and Matt talk about the trends they’re seeing for the industry plus how marketing has changed for West Herr.

Toyota’s take on inventory recovery, Uber Ads, The cost to raise a kid

Toyota’s take on inventory recovery, Uber Ads, The cost to raise a kid

The Automotive Troublemaker
August 19, 2022

We made it all the way to Friday and we’re just getting started. Today we talk about Toyota’s new Head of Sales’ predictions on that what and when of inventory recovery. We also dig into Uber and Lyft’s plans to get deep in the ad game, as well as a new study revealing the dollar amount associated with raising a child.

Target Gets Pummeled, F150 Lightning Real-World, Apple Doing Its Thing Again

Target Gets Pummeled, F150 Lightning Real-World, Apple Doing Its Thing Again

The Automotive Troublemaker
August 18, 2022

On this glorious Thursday we’re covering the continued retail drama as Target reports major Q2 Losses. We also cover a very real-world F-150 Lightning review, as well as Apple’s next big thing.

Being Good People In Business with Liza Borches

Being Good People In Business with Liza Borches

Auto Collabs
August 18, 2022

Carter Myers Automotive has been around for 98 years, meaning they lived through the Spanish Flu of 1918. Liza Borches hasn’t seen all of that, but as the 3rd generation President and CEO of CMA, she knows the stories of the company. She knows the joys and the pains. And she has led the organization through growth and culture shift, overcoming her own ideas about retail auto and even some misogyny from those in her organization. Michael Cirillo, Paul J Daly, and Kyle Mountsier ask her about an opportunity at General Mills, Honda’s 3 Joys, and why groups are asking CMA to acquire them.

EV Tax Credits, Meet the New Walmart Shopper, GM Goes Luxury

EV Tax Credits, Meet the New Walmart Shopper, GM Goes Luxury

The Automotive Troublemaker
August 17, 2022

Welcome to Wednesday as we take a look at Walmarts earnings report which indicates a new type of clientele at its stores. We also cover GM welcoming a luxury brand member to its board, as well as an candid EV review we think every Dealership employee should read.

Frameworks that Free You with Glenn Pasch

Frameworks that Free You with Glenn Pasch

Auto Collabs
August 17, 2022

Glenn Pasch has seen a lot. Now he works directly with dealerships to build structure and processes. He views the world as a puzzle to be solved for the customer’s sake, and believes that as you ask the right questions and design the right roles, everything will click into place. The more guardrails you have, the faster you can run, and the better you can perform.

The Dealership Doctor, Free Streaming, Apple Back To Work, BestBuy Lays Off

The Dealership Doctor, Free Streaming, Apple Back To Work, BestBuy Lays Off

The Automotive Troublemaker
August 16, 2022

This Tuesday we’re talking about unconventional healthcare with big time satisfaction. The Walmart - Amazon rivalry takes another step up. We also cover Apple's return to work (finally) and layoffs at Best Buy which could benefit Dealership employee searches.

Hello From The Other Side with Brian Kramer

Hello From The Other Side with Brian Kramer

Auto Collabs
August 16, 2022

Brian Kramer is in a whole new ballgame. After spending years on the dealership side, he has joined Cars.com as their EVP and GM of Accu-Trade. Michael Cirillo, Paul J Daly and Kyle Mountsier talk to Brian about this transition, and the issues that he’s now experienced on both sides. They also touch on haircuts, lead fatigue and pitch slapping.

Used Car Market Moves, Movers Make Used Cars, Making Meals At Home

Used Car Market Moves, Movers Make Used Cars, Making Meals At Home

The Automotive Troublemaker
August 15, 2022

It’s a fantastic Monday to sell and service some cars. Today we’re talking about the shifts Dealerships are seeing in used cars, and how hundreds of Dealers and Industry Partners are coming together to take advantage of the changing landscape head-on. We also cover a Utah grocer who is breaking convention to serve consumers the way they want.

Transactional vs Relational with Scott Simons

Transactional vs Relational with Scott Simons

Auto Collabs
August 15, 2022

If you give Scott Simons your phone number, he will text you at least once a year. Everything is about relationships for Scott, and he has a lot of them. His college roommate from Sri Lanka, Grant Cardone and the other 6000 contacts in his phone. Relationship is the way that Scott sells cars, and the way he teaches his team to sell. It’s like having 233 people on your marketing team. Paul J Daly and Kyle Mountsier spend time learning about this system and hearing how much Scott cares for people.

An Auto Entrepreneur Buys Lots of EVs, GM Retools, Gen Z Prefers Search on TikTok

An Auto Entrepreneur Buys Lots of EVs, GM Retools, Gen Z Prefers Search on TikTok

The Automotive Troublemaker
August 12, 2022

Walking into a much cooler Friday than last week for most of the country, we’re covering a move by startup Autonomy to boost EV offerings, GM retooling and simplifying its chip infrastructure, as well as the Gen Z trend of trusting TikTok for search.

Building Communities of Impact with David Long

Building Communities of Impact with David Long

Auto Collabs
August 12, 2022

Not only is David Long a strategic operator, he is proving that it’s possible to both lift and empower others while providing the structure and accountability required to grow. Also, he has the best hugs, according to Michael Cirillo. Michael, Paul J Daly and Kyle Mountsier listen to David’s insights on building up the culture of an organization, and keeping it laser focused on its goals.

Used Cars & Human Nature with Todd Caputo

Used Cars & Human Nature with Todd Caputo

Auto Collabs
August 12, 2022

“How’s your family?” This is the essence of Todd Caputo, our guest today on Auto Collabs. Todd is the definition of loyal and caring. And on top of that, he’s a really skilled operator. He sold his 4 dealerships, but before that, his dealerships retailed 6000-6500 vehicles annually of which 5500 were used car sales. Paul J Daly and Todd spend time talking about what Todd is up to now, and some of the trends he’s tracking

Dealer Families Dealing, Disney Keeping Dreams Alive, Ethereum Approaching A Big Day

Dealer Families Dealing, Disney Keeping Dreams Alive, Ethereum Approaching A Big Day

The Automotive Troublemaker
August 11, 2022

We hope you’re up and at ‘em this Thursday as we share a great story about a recent acquisition deal between two families on a handshake. We also cover Disney’s moves in streaming and theme parks to keep consumers happy, as well as a big day coming for cryptocurrency Ethereum.

Used Car Merger, GM Forces Subscriptions, GaryVee and Cars, Blue-Green Bubble Wars

Used Car Merger, GM Forces Subscriptions, GaryVee and Cars, Blue-Green Bubble Wars

The Automotive Troublemaker
August 10, 2022

This is an eventful Wednesday as we unpack some business and some drama while we talk about the Shift/CarLotz merger, GM forcing a very expensive subscription on buyers, Echo Park hiring a cutting edge social agency, and Google trying to shame Apple to get rid of it’s blue imessage bubbles.

Out Of Town Experts with Danny Zaslavsky

Out Of Town Experts with Danny Zaslavsky

Auto Collabs
August 10, 2022

Danny Zaslavsky, the DP/GM and Country Hills Motors and Founder at VinCue joins to share his unique vantage point about how efficient inventory management systems can lead to an elevated customer experience.

Loyalty And Confidence Declines From Dealerships To The Housing Market, McLaren Tries On Sneakers

Loyalty And Confidence Declines From Dealerships To The Housing Market, McLaren Tries On Sneakers

The Automotive Troublemaker
August 9, 2022

Tuesday is all about loyalty as we talk about the continued decline of both brand and Dealership loyalty, the lack of confidence in Auto brands, Dealerships, and the housing market. We also talk about premium brand McLaren getting into the sneaker game.

The Internet and 1998 with Jasen Rice

The Internet and 1998 with Jasen Rice

Auto Collabs
August 9, 2022

Have we been looking at CRMs all wrong? Jasen Rice, our guest on Auto Collabs, thinks so. Jasen is a veteran of the industry. He was selling 100% online at a time when AOL was still mailing Internet CD-ROMs to homes. Consequently, he’s helped launch Digital Dealer, vAuto and much more. In his conversation with Paul J Daly and Kyle Mountsier, he dives deep into CRMs, conversion rates and a new way of thinking about leads.

“Inflation Reduction”, Best Time To Buy A Car, Pharmacy Primary Care

“Inflation Reduction”, Best Time To Buy A Car, Pharmacy Primary Care

The Automotive Troublemaker
August 8, 2022

Welcome to a fresh, shiny new week as we follow up on the weekend’s progress of the EV Tax credit bill we covered last week. We also talk about the advice circulating the internet regarding the best time to buy a car, as well as CVS’s plans to expand into primary care.

Somebody's Going To Quit with Glenn Lundy

Somebody's Going To Quit with Glenn Lundy

Auto Collabs
August 8, 2022

Energy. That is what Glenn Lundy brings to life, whether it’s consulting with the 800% Elite Automotive Club, hosting Breakfast with Champions or calling Michael Cirillo out of the blue to interview him. Michael, Paul J Daly and Kyle Mountsier were reminded by Glenn that doing great things requires change, and change means someone is going to quit or be fired. But taking steps today will make your business great down the road, and Glenn believes that’s achievable for everyone.

Carvana’s Q2 Woes, Shopping Malls Moving Forward, A New Type of Super Sensor

Carvana’s Q2 Woes, Shopping Malls Moving Forward, A New Type of Super Sensor

The Automotive Troublemaker
August 5, 2022

We’re rounding out the week with Carvana’s Q2 performance and integration of ADESA, as well as general retail traffic increasing in shopping malls leading to tenants moving in. We also talk about a substantially more powerful sensor for autonomous vehicle operation.

All Roads Lead to Greenfield with Steve Greenfield

All Roads Lead to Greenfield with Steve Greenfield

Auto Collabs
August 5, 2022

Every hero has an origin story. Understand the origin story and you understand the hero. Steve Greenfield has spent more than 20 years of his professional career in automotive industry leadership roles and today, he is an authoritative voice when it comes to automotive technology and the innovators that are revolutionizing our space. Paul J Daly and Kyle Mountsier had so many questions for Steve that they actually ran out of time, but that’s how it goes when you’re talking to a hero.

EV Credit Cliffs Notes, Big Companies Investing Big, Is the Nordstrom Tire Story True?

EV Credit Cliffs Notes, Big Companies Investing Big, Is the Nordstrom Tire Story True?

The Automotive Troublemaker
August 4, 2022

As we cruise into the back half of the week we’re giving you a breakdown of the proposed EV Tax Credit. We also talk about why capital investments from big companies are a good sign for the economy. Finally, we’re getting to the bottom of whether or not that legendary tire return story at Nordstrom’s is true or not.

Breaking the Barrier of Trust w/ Damon Lester

Breaking the Barrier of Trust w/ Damon Lester

Auto Collabs
August 4, 2022

Today’s guest is an accountant turned executive turned dealer. Damon Lester leads NAMAD’s (National Association of Minority Auto Dealers) mission to increase equitable access and meaningful opportunities for minority entrepreneurs and employees across the automotive industry. Our conversation reminded us to get in the dirt and work, and that automotive encompasses everything.

OEM Sales Struggling, Experian Giving the Wrong Number, Metaverse Jobs Lost In The Metaverse

OEM Sales Struggling, Experian Giving the Wrong Number, Metaverse Jobs Lost In The Metaverse

The Automotive Troublemaker
August 3, 2022

We are fired up after a day of content creation and invigorating conversations! Today we dive into the OEM sales data from July, an issue with credit reporting from Experian, and a downturn in overall job listings pertaining to Metaverse roles across job boards. Time to kick it into high gear as we roll up our sleeves and get to work!

“So we had to…” w/ Jim McKelvey

“So we had to…” w/ Jim McKelvey

Auto Collabs
August 3, 2022

Today's guest is a NYT Bestselling Author, the Co-Founder of Square, the Chairman of the St Louis Federal Reserve, and a Professional Glass Blower. That’s not all either. Jim McKelvey is one of the most purebred entrepreneurs we’ve ever met, and he’s here to help us tell ourselves the truth about innovation, entrepreneurship, and how to stack your laptop on laundry baskets for a zoom call.

GMs Letter to Dealers Re:Resale, Service/Parts Growth, CPG Companies Testing the Waters

GMs Letter to Dealers Re:Resale, Service/Parts Growth, CPG Companies Testing the Waters

The Automotive Troublemaker
August 2, 2022

There’s a lot to cover this morning as we dive into a letter from GM to its dealers penalizing resale of hot models. We also talk about the major current and projected growth of the service and parts departments, as well as the moves CPG companies are making to feel out the consumer mentality on value and luxury in the personal care products they are purchasing.

Welcome to the Great Collaboration | Auto Collabs by ASOTU

Welcome to the Great Collaboration | Auto Collabs by ASOTU

Auto Collabs
August 2, 2022

Hosts Michael Cirillo, Kyle Mountsier, and Paul J Daly tell the story of how they came to create this podcast and why they believe it is critical for there to be more collaboration in the Retail Auto community between not only Dealers and Industry Partners, but also OEM’s and Consumers. And there’s also a joke or two...or three or four...

Ford’s Farley Discussed Plans, Rivian Opens More Service Centers, NBA is winning NFTs

Ford’s Farley Discussed Plans, Rivian Opens More Service Centers, NBA is winning NFTs

The Automotive Troublemaker
August 1, 2022

Welcome a fresh, shiny new month as we kick off the last full month of Summer with news about Ford CEO, Jim Farley’s comments on a recent shareholder call, Rivian’s service center plans, and the reason NBA fans are helpling the adoption of Web 3 move forward.

Lending Leading the Way, Amazon is Primed, JetBlue is Golden

Lending Leading the Way, Amazon is Primed, JetBlue is Golden

The Automotive Troublemaker
July 29, 2022

We’re closing out another great week of Troublemaking as we talk about Ally Financial’s report on the strength of consumer demand amongst rising rates. We also talk about why Amazon is faring better than its competitors, as well as JetBlues acquisition of Spirit and what it means for air travel.

High Speed Market Summary, Apple Lambo, $200 Pool Chair Rental

High Speed Market Summary, Apple Lambo, $200 Pool Chair Rental

The Automotive Troublemaker
July 28, 2022

There is so much to talk about regarding the markets, we couldn’t possibly focus on just one story so we’re giving you a high speed summary. We’re also talking about Apple's recent poach from Lamborghini, as well as a growing trend of resorts charging big bucks for pool chair rentals.

The Fed meets today, NADA Show Tickets open, and IG Backlash

The Fed meets today, NADA Show Tickets open, and IG Backlash

The Automotive Troublemaker
July 27, 2022

Welcome to Wednesday as we cover the potential developments around the Fed's meeting on interest rates, the 2023 NADA Show opening up tickets and all the fanfare, as well as Instagram CEO’s response to millions of disgruntled users.

GM’s Revenue Ride, Walmart Cutting Prices, TikTok Pink Sauce

GM’s Revenue Ride, Walmart Cutting Prices, TikTok Pink Sauce

The Automotive Troublemaker
July 26, 2022

We’re rolling into Tuesday as earnings reports keep flowing. Today we cover GM’s report, what Walmart is doing to manage inventory and keep customers spending, as well as the pink condiment that has the Gen X internet deeply divided.

Smoke On The Water (and the economy), Minority Dealer #s Rising, Staying Close To Home JULY 25, 2022

Smoke On The Water (and the economy), Minority Dealer #s Rising, Staying Close To Home JULY 25, 2022

The Automotive Troublemaker
July 25, 2022

We’re kicking off a great week with some optimism on the economy. How about that?! We talk through Cox, Chief Economist Jonathan Smoke’s time with us and the All Things Used Car Community last Friday. We also talk about the rise in numbers of Minority Dealers across the country, as well as a Harvard collab with the Census Bureau that studies how far young adults are moving (or not moving).

Amazon Doctors, Return Of The Rebate, Request To Ditch the Steering Wheel

Amazon Doctors, Return Of The Rebate, Request To Ditch the Steering Wheel

The Automotive Troublemaker
July 22, 2022

Rounding out another great week of troublemaking, we’re talking about what a world looks like where Amazon knows your most private details, what the return of the rebate might look like and when, and Ford and GM ask the government for permission to go full autonomous.

Ford Making Big Cut To Salaried Workforce, An Early Cybertruck, Amazon Sues Fake Reviewers

Ford Making Big Cut To Salaried Workforce, An Early Cybertruck, Amazon Sues Fake Reviewers

The Automotive Troublemaker
July 21, 2022

Today we’re talking about a major cut in salaried positions at Ford, the Q2 Tesla investor call that gave some insight into when Tesla’s Cybertruck may be entering the market, and a legal move by Amazon intended to keep global site reviews honest.

VW CEO Becomes Scout CEO, Netflix Loses More Subs-Changes Model, Kia Skeleton NFTs

VW CEO Becomes Scout CEO, Netflix Loses More Subs-Changes Model, Kia Skeleton NFTs

The Automotive Troublemaker
July 20, 2022

Welcome to Wednesday Troublemakers. Today we’re covering VW of America’s CEO, Scott Keogh’s move to be the CEO of new VW EV brand Scout. We also talk about Netflix continued slide and plans to add ads, as well as Kia’s latest commercial that takes another swing at integrating with NFT’s

Launching A New (Auto Collabs), Gaming While Driving & Old Designs Made New

Launching A New (Auto Collabs), Gaming While Driving & Old Designs Made New

The Automotive Troublemaker
July 19, 2022

We love days like today. For one, we are wheels up to Philly to keep scoping everything out for you with a great ASOTU CON in mind. And two…we are meeting Michael Cirillo there, because “why not!?” Today we give you more insight into our newest podcast launching, gaming coming a lot closer to vehicle screens, and celebration of history in design by Hyundai with their new concept car.

Retail CEO Replacement, Buffett Goes Big On Oil, Dollar Surpasses Euro

Retail CEO Replacement, Buffett Goes Big On Oil, Dollar Surpasses Euro

The Automotive Troublemaker
July 14, 2022

We’re moving through a great week as we talk about broader changes in retail leadership and why we should care. We also cover the reasoning behind Berkshire Hathaway’s push deeper into oil, the Dollar being worth more than the Euro for the first time in 20 years, and maybe a bonus story :)

In-Showroom Interview with Patrick Abad, GM of Beaver Toyota, Car Repos, Subscription Seats

In-Showroom Interview with Patrick Abad, GM of Beaver Toyota, Car Repos, Subscription Seats

The Automotive Troublemaker
July 13, 2022

We’re waking up Wednesday morning fresh off a trip to Atlanta and yes, we brought you something back. We talk to Beaver Toyota GM Patrick Abad about popular recession rhetoric, and how he is taking it in stride. We also talk about car repossessions on the rise and subscription heated seats.

Spending a day in Hot-lanta, Why We Are ‘Slack-splaining’, and ASOTU CON Speaker Notes

Spending a day in Hot-lanta, Why We Are ‘Slack-splaining’, and ASOTU CON Speaker Notes

The Automotive Troublemaker
July 12, 2022

It’s a good day for ASOTU because we get to spend some time on the ground and in the dirt of a real-live dealership! We’re also talking about why we’re spending so much time ‘slack-splaining’ and what we can do to fix that. Finally, we’re announcing our first speaker for ASOTU CON in September.