Every story we’ve told

What Gets Lost Between Recon and Retail (And What It’s Costing Your Dealership)

How Dealers Should Respond When Delivrd's Tomi Mikula Calls

Our team watches plenty of Tomi's calls, and the ones we end up celebrating are the calls where he and a dealer find common ground on what a customer actually needs. The tense calls get the clicks. The productive ones show where this could go: dealers treating consumer advocates as people to work with, which ultimately helps the customer.

Why Delivrd's Tomi Mikula Wants to Pay Car Salespeople a $100K Salary

Tomi was a successful F&I manager at the time, averaging about $3,000 a deal. That day, eight finance customers sat down in his office, and every one of them said no to everything he offered. Each said some version of "I hate buying cars." He realized that no matter how well he played the system, he would never fix it from the inside.

Nashville's Empty Robotaxis Are Driving Fleet Service Work Away From Dealers

Federal regulators gave Zoox a two-year exemption to run up to 2,500 of its steering-wheel-free shuttles a year, and paid rides opened to the public in Las Vegas on August 10. Ten days later, Nevada approved Tesla, Uber and Waymo to run commercial robotaxi service across Clark County. Tesla's ceiling jumped from an interim permit for 10 vehicles to as many as 5,000 over the next 12 months.

🚗 Chinese brands went from 1.7% to 7.8% of Europe's market

🚙 One South Carolina store doubled its monthly sales by catching the calls nobody logged.

The Trade-In Your Service Lane Heard About and Sales Never Did

What Gaffney Buick GMC Learned by Reviewing Every Call on the Way From 50 to 100 Sales a Month

One of our team members ran a pizza place right as ordering shifted from the phone to online. People would call in while they were placing an online order, just to explain the parts they couldn't figure out on the website. Wild days. Phones do all sorts of things, and the conversation that matters most is often happening somewhere you aren't looking.

The Hidden Cost of Disconnected Dealership Conversations

What Goldman Sachs Pulling AI Coding Tools From Traders Means for Your Dealership's AI Policy

On today's episode, Paul made the point that you don't need a year with these tools for them to change your work. Ninety days in, they've already changed how much you get done and how you think through problems. Losing them overnight wrecks your flow.

Why Bozzella Says Europe's Chinese Vehicle Surge Should Push Congress to Act Before the Lame Duck Ends

We've met dealers who would hear out a BYD rep, dealers who would throw one out, and dealers who would help them find real estate across the street so they could have a new rival to beat every day. In the U.S., that's still a hypothetical. In France, it's a real decision, because BYD already has 14 models on sale there and plans to reach 200 French dealers by the end of 2026.

Foureyes Connect MCP Lets Dealerships Talk To Their Unified Data and Build Their Own Apps

Comprised of nearly 100 tools inside Claude, ChatGPT, and other AI assistants, Connect MCP let dealers get the work done themselves

🚗 Hybrids now make up 29% of Hyundai's sales

🚙 October sales are in, and hybrids did the heavy lifting. Plus, why a car dealer's "worst nightmare" sat down with us in person.