Lithia's Blueprint: Evaluating and Transitioning to Variable-Cost Service Transportation

Courtesy transportation has always been a service department staple — but is it still the smartest spend?

Between vehicle acquisition, insurance, staffing, and maintenance, dealership shuttle programs often hide significant overhead behind “that’s just the cost of doing business.” Now, with tightening margins and rising customer expectations, procurement leaders are looking for smarter, more flexible options for dealerships.

In this ASOTU Edge Webinar on Wednesday, December 10 at 2PM, Trevor Stanco from Uber for Business and Lithia’s John Church join Paul J Daly and Kyle Mountsier to uncover the real economics behind courtesy transport. From evaluating ROI to exploring on‑demand, variable‑cost models like Central (powered by Uber for Business), we’ll discuss how major dealer groups are balancing service quality with financial sustainability — and where the next wave of efficiency will come from.

Key Takeaways:
-See the full picture: Understand the hidden costs of shuttle and loaner programs.
-Balance cost and care: Learn how a Lithia’s procurement team evaluates ROI and develops a strategy to transition without sacrificing customer satisfaction.
-Explore smarter alternatives: Discover where technology and partnerships can replace fixed costs with flexible, scalable options.
-Plan your transition: Leave with practical steps to pilot, measure, and roll out variable‑cost transportation models.

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