From Shop Daycare to 30,000 Mobile Appointments

From his early days growing up in the dealership—literally using the shop as daycare—to overseeing an ambitious mobile service operation, Nolan shares his story with candor and clarity. This conversation is a tribute to longevity in the industry, evolving leadership, and building people-first service models in a traditionally product-driven space.

TIME STAMPS:

0:00 Intro

0:21 Nolan joins ASOTU Unscripted live at ASOTUCON

1:04 Grew up in the shop—dealership was his daycare

1:33 Career path: from porter to Director of Operations

2:57 Industry shift to mobile and guest-first experiences

3:50 24,000 mobile service appointments in one year

6:14 Goal: 30,000 appointments and 50 technicians by year’s end

7:11 Mobile ops split into three tiers: entry to heavy repair