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Frank Knox has lived every angle of the used car business: from buying thousands of vehicles a week at CarMax, to scaling purchasing for a massive independent dealer group, to building solutions for the very problem that kept him up at night — finding inventory.
Now as COO of Auto Acquire, Frank is pulling back the curtain on how AI is transforming acquisitions. From automating offers at scale to analyzing entire customer garages, he explains how dealers can finally level the playing field with the biggest disruptors. But Frank is clear: AI doesn’t replace people — it gives them superpowers. This is the blueprint for how the industry’s most painful problem could be solved.
Takeaways
0:00 Intro — Frank Knox joins NAMAD Sessions
0:17 Why Auto Acquire is Frank Knox’s bold new chapter
0:46 From buying trainee to Midwest leader: Frank’s CarMax journey
2:02 The brutal scale of sourcing 1,000 cars a week
3:47 How the pandemic exposed the limits of auction buying
5:05 The conversation that pulled Frank into AutoAcquire
6:21 Why CarMax and Carvana have been using AI for years
8:45 How AI can uncover a customer’s entire garage
10:33 The human element AI will never replace
11:39 Why buyers and managers still hold the final power
Connect with Frank Knox at https://www.linkedin.com/in/frank-knox-a48a839/
Learn more about Auto Acquire at https://www.autoacquireai.com/
NAMAD Sessions is brought to you by Mia and produced by the More Than Cars Media Network - https://www.mia.inc/