Transcript 0:00 [upbeat music] Yo. Yo. This is the last show of this week for us. We've put on a lot of shows this week. We did a lot of shows. 0:08 We got some fun stuff to talk about: Walmart 2030, Tesla sharing private videos, and older workers. Everywhere I go, the people really wanna know. Spent some time with some older workers- We did... 0:18 this week And they were no joke. [laughs] They were showing- They were the real deal, you know? Showing the kids how it's done. [laughs] Showing the kids how it's done. Oh, my gosh. Man, what a week, Paul. 0:30 Have you, have you- [laughs]... any, any level of recovered at this point yet? No. No, not yet. I'm looking forward, I'm looking forward to Easter weekend. Um- Yeah... 0:37 it's always a great weekend in our house, and we spend a lot of time with, uh, friends and family, going to church on Sunday. I got a little brunch planned. Like- Ah, nice... 0:45 I know a lot of people, there's nothing like Easter brunch. Nice. There's something about it. Yeah, yeah. [laughs] How about you? Yeah. What are your plans? Uh, we got a, we got a chill weekend. 0:53 We got, you know, the Easter egg hunt at the church. [laughs] And, you know, we're doing... We're, I'm running sound on Sunday, so it's like a full- Gotta make sure it's right... it's like a full thing That's why. 1:01 Yeah, yeah. [laughs] Gotta get it right. Doing another show, you know? Doing another thing. [laughs] I don't have any responsibilities- It's every day... on Sunday. Every day. I am officially off duty. [laughs] Off duty. 1:10 There we go. Oh, man. Well, it has been an amazing week spending time, like, in so many dealerships with so many dealers- Yeah... and porters and PDI techs and BDC managers and community managers. Like, that is what... 1:25 I mean, that's why we do what we do. Yeah, exactly. But the bottom line is we've, we... uh, customers, 1:30 it's amazing to be in so many different stores of all different levels, and then to get together in Texas with people at the Live Tonight Show. 1:38 And by the way, if you haven't seen it, you have to go watch it because it- You gotta go check it out. You can go to ASOTU, A-S-O-T-U.ve and check it out. It's right there at the top of the channel. 1:48 Um, check out that live stream. You can, you can tab through it, have a lot of fun. There's, the... it's just, like, the conversations were great, the segments were great. It was fun at the beginning. 1:58 We had- Cirillo had us all laughing. Oh, he had us- Like, I have to-... sideways... I have to say, the first, like, seven or eight minutes of the show were just- [laughs]... made me smile so much, and we, we literally, 2:10 Kyle and myself and Michael Cirillo literally sang Who Let the Dogs Out with an entire live band. It was unbelievable. That actually happened. [laughs] Cirillo's like, "Wow, we, that was really a full send, wasn't it?" 2:22 [laughs] Full send. We went full send on that thing. We were hyped, hyped. And we did actually tie it back to the auto industry and have some serious meaningful conversations. We did. 2:29 Because why can't- Absolutely, because, hey, look- We can have our cake and eat it, too. [laughs] This is the type of industry that, that is- Can handle it... 2:36 extremely fun and ridiculous, but also we tie it down to business on a daily basis. Yes. So we just mash those up and had a whole bunch of fun. [laughs] So, so good. 2:44 Um, we also, uh, are announcing this very shortly, uh, some, a collab that's coming up. 2:49 But in Tampa we were on the road and we were filming a TV show, um, in dealerships, three different dealerships, and we're going to be premiering that show in Tampa on May 2nd. It's during the- Yeah... 3:01 Digital Dealer conference. So first night of Digital Dealer, we need you all to come out and join us for the live premiere, red carpet, step and repeat, happy hour. 3:10 If you're going to Digital Dealer or you're anywhere near the Tampa area, um, tickets are like- Yeah... super cheap, like 15 bucks if you're a dealer. Yeah. 3:17 Or like, yeah, it's just like, it's like movie night with your family with happy hour. It's, I've never been to a movie night with alcohol. [laughs] Yeah, no, you don't- Well, I mean, I guess... you don't... 3:26 I mean, I'm sure there's people that do. I have, but it's like happy hour- There's theaters that like-... plus the movie. I think it's gonna be a really great time. So, uh, more on that. 3:32 You can go to asotuX.com and see the very preliminary information about that. Um, but some- Yeah... people bought tickets already, [laughs] so. There you go. And, and- There you go... 3:41 I guess there is a possibility, we're gonna be at the Tampa Theater, which is gorgeous, and there is an outside chance we sell out of tickets. Which if we do- There really is... but if we do, it's gonna be ruckus. 3:51 We're gonna have to sneak out through the back door. [laughs] That'd be great. Uh, let's talk about some news 'cause we have some news to talk about. There's always- Let's spin it... the world's spinning. 3:59 So the company that has over 5,000 stores, all of these stores within a 10-mile radius of 90% of Americans, that just about everybody, Walmart. Well, let's see who it is. Walmart- There it is... 4:10 is now committing to build a charging network across the country as part of a deal with Electrify America by... In the year 2030. [laughs] By the year- Adam... 2030. Oh, yeah. Adam. By the year 2030. 4:23 Um, so here's a quote from, um, their recently appointed senior vice president of energy transformation, that's a heck of a title, um- Heck of a title... Vishal Kapadia. 4:31 He says, "We have the ability to address range and charging anxiety in a way no one else can in this country." And he also said that Walmart is planning on developing their own charging stations. 4:42 And since they have, this is a staggering number, 240 million customer visits per week. To brick-and-mortar stores. That's unbelievable. A week. I mean, that's- They've got all the data they need. 4:58 That's- They've got all the data they need to know exactly- That's more than all the adults in the country. [laughs] Who's driving there, what they're buying, all of the signals that they need to have. 5:05 How they're charging, how they're charging their car, how they're using them. Are they coming in full empty- Yep... or are they staying there? Um, so there's gonna be a major contribution to the charging network. Yeah. 5:13 It's kinda like putting gas stations up everywhere 'cause there's those in, in 10 miles of every one of them. Yeah. Two. There are. You know what else is within 10 miles? 5:21 [laughs] Not, not quite a sh- a GM dealership, but it's, it's pretty close to that. It's like 20 miles. Pretty close. Pretty close. Yeah, so. It's, it's like 20 miles. 5:28 I think, uh, you know, this is just gonna be the way that it has to go. There's gonna have to be multiple types of kind... You know, we've seen Subway, now we've seen, um, Walmart. 5:37 You know, Kohl's was actually a super early adopter of some level of charging network. 5:42 We're just gonna see more and more of these retail establishments or food and restaurant establishments alongside dealerships- Mm-hmm... alongside public, private, public and private charging networks. 5:51 And all of that combined is what will tie together to be able to give people the access to these chargers. But it was really interesting. 5:59 We actually were talking to a salesperson this week- [laughs] I was literally thinking of this story... that said, that said, "It's a real cool car. I sell it. I love the vehicle." Talking about EV- But there's-... 6:08 Kia EV6The E- EV6, there's no way that I could practically buy that thing right now 'cause I'm an apartment. I'm in an apartment. So how would I- See, it doesn't fit my lifestyle... 6:19 in, in, like, a natural way in my lifestyle think about going somewhere, stopping for half an hour and charging this thing? 6:26 And this is probably someone, it's a younger person that probably does a lot of their shopping online. You know, it's not like they're walking in and going to the mall, spending 45 minutes there- Yep... 6:35 and then charging their vehicle while they're doing it. Yep. And they even said, they had, had the insight to say is, "I can't go fast-charging my car every time I need to charge it- That's, it's a-... 6:45 'cause the half-life on the battery is gonna be brutal." You know? See, now that's somebody who understands the technology, and he, he was younger. Right. He was probably, like, in his early 20s. Yep. 6:52 And I never h- Like, y- an informed customer thinks about that. Yeah. 6:55 If I live in an apartment and I know that fast-charging my battery all the time is really bad for it, it really does, but I have not heard that argument put together once yet. Nailed it. Not once. Nailed it. 7:06 Educ- education as you go through dealerships. Ooh. Stay here. Well, speaking of electric vehicle companies. Oof. [laughs] Stop right trigger button. Segway. Let's get that in there. Yeah. 7:15 Hey, look, it's been a few days since you've done a trigger button. It's okay. That is- Everyone will forgive you. That's true. It's okay. On the road, we don't have the trigger buttons. 7:21 [laughs] Tesla employees have been privately sharing highly invasive videos and images recorded by customers' car cameras. 7:29 They record vi- video when you're not around your car, um, in an, in their internal messaging system according to interviews by Reuters, uh, with nine former Tesla employees. 7:38 Some recordings were mundane, but some were embarrassing or potentially dangerous situations. Included were, uh, uh, instances of road rage, uh, personally identifiable information, right? 7:50 Like, you know where this car is, you know where this person lives. Right. And what, what's a good hidden camera without some nudity, right? [laughs] Unbelievable. That, so- Yeah... 7:57 basically they're taking these images, and they were just, like, making memes out of things on the internal network. 8:02 Um, you know, one video actually showed, uh, like a, like an amphibious vehicle that was used in a James Bond film, and guess who owned that one? [laughs] Yeah, boy. It was Elon Musk's garage. Elon, yeah. 8:13 I wonder if he knew that or not. You know, I mean... Oh, yeah, I wonder if it was, like, if, if he, like- Like, "Yo, look at this video I found"... purposefully... 8:20 [laughs] And they memed it, and he was like, "Whoa, hold on a minute." Whoa, now. You know, uh, uh, with any- So Tesla hasn't commented on this yet. It's- Right... 8:29 yeah, and it's not, a- any time you put data in the hands of individuals, you're always at risk of this. 8:34 And so it's gonna be highlighted because Tesla's a, like, one of the largest countries, uh, companies in the world, which has a lot of public, um, y- you know, the public eye is on it a lot right now. 8:44 And so the digging around was clearly gonna be done, but it's still, you know, when you think about the numbers of cameras, the numbers of the, the, the amount of data that vehicles are taking right now, people are starting to think of them similar to how, you know, back five, seven years ago, we started thinking about what phones had access to, both in the audio and the video and all the things- Man... 9:07 that a phone had access to. We're starting to now to go, "Oh, the technology of a vehicle is coming up to that place." 9:13 So it's just gonna be more data specification along the lines within the, within the manufacturers to make sure that it's locked down at the employee level, locked down at the, the, the personal level. 9:25 Um, but, uh, you know, uh, we knew Tesla would be the first ones probably to get the- Gee whiz, man... the ball rolling. I mean, pe- You know?... 9:31 people get worried about, like, having phones or Alexa systems, you know, where is all that information going. But cars are everywhere. Slack threads, baby. Slack threads. That's right. [laughs] Yeah, no doubt. No doubt. 9:42 I'm sure that exists. Unreal. We'll, we'll find out about that sometime. It's, it's unfortunate. And, and, you know, I... It's just something to know, right? Because this is... 9:50 Again, how do we tie this back to today at the dealership? Well, good chances are this type of article is gonna run all through the consumer network. Oh, yes. It's gonna go on Reddit. It's gonna hit airwaves. 10:02 Oh, this is everywhere. Everybody's gonna be talking about it. This is everywhere. 10:04 And your customers are gonna come in looking at technologies within their cars, and they're gonna be con- They, they're gonna have some level of concern. 10:12 So meeting that with empathy, understanding it from an education level, how your OEM is dealing with these privacy concerns is gonna be important- Shoot, and if-... for every salesperson, every sales manager... 10:21 and if you're an OEM, it's time to issue statements, right? Yep. Right now. Start talking about it. Arm your stores- Yep... because if a consumer, it's in a consumer's mind already. 10:30 Tell your stores how you're treating it, and that gives you a chance- Exactly... to kind of like one-up a competitor, right? Like it's happened with Tesla. 10:36 Now's your chance to talk about how you're gonna make sure that never happens at your brand. Bam. Get to it. Get to it. All right. Speaking of getting to it. Speaking of getting to it. Woo-hoo. There you go. Segway time. 10:46 There you go. Got 'em back in the game. [laughs] Here we go. 10:51 As retailers face continual staffing problems, many are turning to older workers who are deemed more reliable and willing to work than younger generations, according to a Wall Street Journal report. 11:01 Uh, this s- recent survey showed that individuals of age 75 and older are not only unafraid of hard work- Nope... but 75% of them crave it. Mm-hmm. 11:11 In comparison, it was in the low 60s percentage-wise in the 18 to 35, uh, bracket. 11:18 So you've got just more people willing to put in the hard work, even in older demographics that are even, that are in that retirement age that are, that are craving and still going back into work. 11:29 Um, one of the really cool stories that was, uh, noted was of a gentleman named Kip, Kip Conforti, who owns a couple sh- package shipping stations in none other than Pennsylvania. Pennsylvania. 11:41 Uh, he was highlighted in the article for his decision to recruit older workers, saying it took longer to train o- older workers, but the extra time was worth it. 11:50 He said, "Once they get it, uh, it's refreshing," I say, "That's what they're doing today, and it gets... It's, that it's what they're doing today, and it's gets done. Their shift starts at 9:00. They're here at 8:50. 12:01 It's their work ethic." So that's why he's hiring them. Well, listen. There you go. Listen. There is something that, there's so much purpose that comes with hard work and so much fulfillment-That comes with hard work. 12:14 And, and look, the auto industry knows this, right? Absolutely. We work hard, but the word fulfillment came up 17,000 times in our interviews [laughs] with- No doubt... 12:24 with auto, auto, uh, auto dealer employees this week. 12:27 The word fulfillment kept coming up over and over and over, and these are some of the hardest working dealerships across the country, and there's a tie between hard work and fulfillment. 12:37 So this older generation that is saying like, like we're, we're... Literally, they're craving fulfillment, right? Wow. They understand that the hard work is the path to fulfillment. 12:47 And so man, anyone that you can get that has that desire, that craves the fulfillment of hard work, I mean, gosh. And so, so let's talk about some of the, some of the older workers that we... 13:00 I hate putting an age on this, but according to the US government, over 40 years old is a protected class. So- [laughs] Kyle, be careful what you say. [laughs] Oh, no. Be careful what you say. 13:14 [laughs] I'm gonna go start calling you and Cirillo the protected class up at ASOTU World. You got... Yeah, you sure you're gonna get some EEOC notifications. [laughs] Oh, no. No, but we, we talked to- Yeah... 13:23 a lot of older workers- Psh... and they, like, people who are parents and grandparents, and let me tell you something, they found purpose in what they did, and no matter what the role is, whether they were- Hey... 13:34 a PDI tech or a manager, you could tell- And people cling to them. You know? Like, they are, they are attract- Everybody else is attracted to- Exactly... being close to them as employees, and that's, that's, I think, 13:48 for me, as I'm in the younger demographic of this study- [laughs] Watch it... wow- You're not allowed to say the word younger... of this study- Yeah. [laughs] Of this study. [laughs] Okay? Of this study. 13:57 But for me, I understand that there's this hesitation, especially in a technology-driven world, that the training to go, you know, "Hey, this is how we're utilizing this technology," tying that in. 14:08 I've seen the struggles of generations that didn't grow up- For sure... deeply rooted with technology- Yep... at their fingertips- Yep... to do that training. 14:16 But I agree, that once the, once everything is, like, understood, the, the work ethic and the desire to- Locked in... do a great job is locked in. And so, um, this is just an encouragement. When, uh, the... 14:29 Any way right now that you can challenge the status quo- quo on hiring and recruiting is a way that you should be researching and understanding. 14:37 And so this is just, hey, look, make sure the options are out there and you're looking in every different angle and every different space to figure out where your next employee comes from in a time where we're searching for people like crazy. 14:49 Kinda reminds me of a line from our monologue: If you are willing to work hard and care about a people, there's a place for you here in this industry. Thanks for spending time with us here this week. 14:59 Check out the recharge email tomorrow, ASOTU.com. [upbeat music]
