Why Customer Loyalty Starts with Smarter Tech with Thuy Adomitis

In this episode, Thuy shares her journey from that fateful purchase to leading sales at Mia Labs, where she’s helping dealers replace “Franken-systems” with AI agents that never sleep and never miss a call.

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The conversation dives into how Mia’s voice AI is transforming dealership operations by handling everything from inbound sales inquiries to service scheduling and parts availability checks. Thuy explains how this technology not only reduces customer acquisition costs but also boosts lifetime value by keeping customers engaged throughout their ownership journey. Plus, she offers insights into the future of AI in automotive retail and how it can empower staff to focus on high-value tasks.

Takeaways

0:00 – Intro with Paul J Daly, Kyle Mountsier, and Michael Cirillo

3:21 – Thuy recounts her 14-hour car-buying experience that led her into the auto industry

8:31 – The inception of Mia Labs and its mission to streamline dealership communication

11:23 – Addressing the "Franken-system" problem in dealerships with integrated AI solutions

15:12 – Enhancing customer retention and reducing acquisition costs through AI-driven communication

21:34 – Future developments at Mia Labs, including AI applications in parts departments

Connect with Thuy Adomitis at https://www.linkedin.com/in/thuy-adomitis

Learn more about Mia Labs at https://www.mia.inc

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