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Tyler Raquet, President & COO of Mosaic Compliance Services, joins from NAMAD 2025 to break down the blind spots in AI adoption for dealers. As ChatGPT and other tools make their way into daily dealership operations, many employees are unknowingly putting customer data—and the store itself—at risk. From uploading NPIs into unmanaged AI platforms to signing vendor contracts without understanding how data is being used, the stakes are far higher than most realize.
In this episode, Tyler explains why unmanaged AI is a compliance nightmare, what policies every dealership needs in place, and how Mosaic helps leaders turn risk into resilience. His warning is clear: don’t let the pursuit of productivity create liabilities that cost far more than they save.
Takeaways
0:00 Intro — Tyler Raquet joins from NAMAD
0:37 Why dealers can’t ignore AI compliance
1:38 The problem with employees using unmanaged AI tools
2:11 Oversight vs. shadow IT: why it matters
2:59 The hidden risk of uploading NPI into ChatGPT
3:24 The “Sam Altman problem”: once data is in, it’s out
4:12 Fired employees, lingering AI access, and dealership liability
4:48 Enterprise AI tools: safer, but only with policy and oversight
5:28 Why policies must be documented, signed, and enforced
6:16 Training isn’t optional—it changes behavior and builds protection
6:40 How Mosaic helps dealers: policies, training, and vendor contract review
7:56 AI contracts: are your vendors selling your data to competitors?
8:15 A warning for dealers chasing shiny tools without reading the fine print
Connect with Tyler Raquet on LinkedIn: https://www.linkedin.com/in/tyler-raquet/
Learn more about Mosaic Compliance Services: https://www.mosaiccs.com/
NAMAD Sessions is brought to you by Mia and produced by the More Than Cars Media Network — https://www.mia.inc/